Exchanges
/ Returns Policy
Exchanges and returns are accepted only under the following circumstance:
* All returns or exchanges are sent back in the allotted time of 15 days
from the date you received the package. You must fill out the printable
return form, and write an RMA number on the box in several places. An RMA
number is the letters RMA and then your order number. We do not accept returns and or exchanges from Alaska, Hawaii or Canada.
- Once your
return is received credits to your account may take up to 30 days for
refund.
- A 20% restocking fee will be charged on return orders.
- If an order
is sent back that had free shipping, shipping charges will be charged
plus a restocking fee.
Ex: RMA12345
To print a copy of the return form CLICK
HERE and fill it out completely.
- IF A PACKAGE
IS RETURNED REFUSED OR WITHOUT AN RMA NUMBER WRITTEN ON THE BOX IN SEVERAL PLACES
(NOT THE LABEL) AND WITHOUT AN RMA FORM IN THE PACKAGE IT WILL BE REFUSED
AND SENT BACK AND MAY NOT BE RETURNED AND OR A 50% RESTOCKING FEE PLUS SHIPPING CHARGES IF SHIPPING WAS FREE.
Refunds
In order to receive a refund, your purchase must be returned with shipping
pre-paid and include a completed Return Form. All items must be unused
in original packaging, with the original packing slip included. Any discrepancies
could result in a delay or partial forfeiture of your refund. All products
will be inspected upon receipt in our warehouse. If it is determined that
the product does not meet our return guidelines, it will be sent back
to you. All orders shipped with free freight discount and returned for
refund will be charged the original shipping fees. All refused packages
will be refunded in full, less shipping charges.
Clothing
All items must be unused and include the original packaging. Clothing
must be clean, un-wrinkled and unwashed with all tags attached - no pet
hair, no human hair, no smoke smell.
Shoes
Shoes must not be worn any sock fuzz/lint, human or pet hair, dirt, or
any other foreign substances before returning them and included in the
original undamaged packaging. SHOES MUST NOT BE LACED! You should try
your shoes on inside on clean carpet to make sure your shoes stay clean
and returnable. Shoe boxes must not have any writing, tape or any other shipping labels
on them you should use the box the shoes were shipped in to return shoes.
If shoes are returned not in the manner in which they were received you
will forfeit portions of your credit.
Skateboard Decks / Miscellaneous Items
Decks are constructed of laminated layers of wood and can crack or break
upon impact. The skateboard manufacturers cannot warrant this from happening.
Skateboard decks are not warranted and cannot be returned or exchanged. If a product is defective it can only be replaced.
* We made
an error on your order. If this is the case, you can send the order back
and Freestyleshop.com will refund your shipping. We will promptly re-ship
you the correct item(s).
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