If you are not 100% satisfied with your purchase, you may return it to Freestyleshop within 60 days of your receipt date. Please verify that your package meets the conditions stated within our Return Policy Guidelines. Once confirmed follow the Return Instructions listed below.
Step 1: Ensure that your return meets our Return Policy Guidelines.
Step 2: Contact us before returning any products.
Step 3: Download, print and complete the Freestyleshop Return Form and include it in your package.
Step 4: Box your product it in its original packaging.
Step 5: Address the package or use our mailing label:
Attn: Returns Dept.
20701 Beach Blvd.
Huntington Beach, CA. 92648
Step 6: Mail with shipper of your choice. You're responsible for return shipping unless the product is declared defective.
Return Policy Guidelines
Products and merchandise must be in store bought condition to be returned or exchanged. All returned items must be unused and in new condition. Our merchandise has been inspected before shipping, and our packages are carefully checked before leaving our warehouse. Clothing and Shoes must be unwashed, unworn and free of all human and pet hair. Videos must be unopened & sealed in original packaging. Ramp plans, grip taped decks and custom assembled skateboards, including its parts, cannot be returned. Due to limited stock, replacement product may not be available and cannot be guaranteed.
Freestyleshop must receive returns within 30 days of the customer receipt date. Refunds will not be authorized after 30 days. All orders shipped with free freight discount and returned for refund will be charged the original shipping fees. All refused packages will be refunded in full, less shipping charges.
Freestyleshop does its best to stock exactly what's pictured on the site, but in some cases, it is beyond our control. Manufacturers will sometimes change the colors on a product to provide options; therefore, colors may vary. Freestyleshop will not be held responsible for items that may differ from image colors on this website.
Grip Taped Skateboard Decks and Custom Assembled Skateboards
We do not accept returns on grip taped skateboard decks and custom assembled skateboards, including its parts.
You must contact Freestyleshop within 5 days of receipt of a defective product. Freestyleshop does not guarantee exchange or credit for defective items. If you believe your product is defective, please send it back along with the return form explaining the defect. If the product is determined to be defective upon receipt by Freestyleshop, a full refund will be issued. Freestyleshop will reimburse shipping charges only on items declared defective. Due to limited stock, replacement product may not be available and cannot be guaranteed.
Incorrect Product Shipping
If Freestyleshop ships a product other than the product ordered, we will issue a call tag to have the product picked up at our expense. The customer will have the choice of receiving the correct product, another item of the same value, or receiving a full refund including shipping charges. Due to limited stock, replacement product may not be available and cannot be guaranteed.
Manufacturer Money Back Guarantees
Freestyleshop does not offer money back guarantees or honor money back guarantees offered by product manufacturers. If you have concerns regarding a product, contact the manufacturer directly to discuss and purchase products in order to be covered under the manufacturer's money back guarantees. Freestyleshop does not endorse or guarantee any manufacturer product claims.
In order to receive a refund, your purchase must be returned with shipping prepaid and include a completed Return Form. All items must be unused in original packaging, with the original packing slip included. Any discrepancies could result in a delay or partial forfeiture of your refund. All products will be inspected upon receipt in our warehouse. If it is determined that the product does not meet our return guidelines, it will be sent back to you. All orders shipped with free freight discount and returned for refund will be charged the original shipping fees. All refused packages will be refunded in full, less shipping charges.
Reimbursement of payment
Please allow a minimum of 7-10 business days for refunds to be processed. When receives the returned defective product, your credit card will be credited in full for the defective product plus the shipping cost. Customers returning non-defective products will receive a refund less shipping fees.
Shipping and Handling
We DO NOT accept C.O.D.'s on return items. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via FedEx, UPS, or insured Parcel Post.
Delivery Address Change Request
In the event a shipping address needs to be changed after your order has been placed, an $11 "Deliver to Another Address" fee will incur. If you have received an exception notification from UPS, contact them directly at 1-(714) 696-6356 to have the address changed free of charge.